Hospitality & Tourism
Solutions for Kenyan Businesses
Kenya welcomed 2.4 million tourists in 2024, generating KES 452 billion. With 40% of bookings happening online, hotels, lodges, and tour operators that invest in direct booking websites save 15-30% in OTA commissions.
Why Tourism Is Booming in Kenya
Kenya is Africa's premier safari destination and one of the continent's top digital tourism markets, with 40% of bookings now happening online.
Kenya's tourism sector is experiencing record growth. In 2024, international tourist arrivals hit 2.4 million visitors \u{2014} a 15% increase \u{2014} generating KES 452 billion ($3.49 billion) in earnings. The Travel & Tourism sector now contributes over KES 1.2 trillion to the national economy (7%+ of GDP) and supports 1.7 million jobs. Kenya is on track to welcome 3 million visitors by 2025.
The digital landscape is shifting rapidly. Kenya ranks 4th in Africa for digital tourism adoption, with approximately 40% of travel bookings happening online \u{2014} outpacing Africa's average by 10 percentage points. Yet most smaller hotels, lodges, and tour operators still lack professional websites, relying instead on OTAs like Booking.com and Expedia that charge 15-30% commission per booking.
The opportunity is clear: hotels and tour operators that invest in their own direct booking website can reclaim those commissions, build guest relationships, and capture both international travelers and Kenya's rapidly growing domestic tourism market. With mobile money for local payments and card integration for international guests, a well-built hospitality website is the most valuable investment a property can make.
Kenya Tourism Snapshot
Sources: Kenya Tourism Board, Kenya National Bureau of Statistics, World Travel & Tourism Council.
Benefits of a Professional Hospitality Website
A well-built hotel or lodge website does more than look good \u{2014} it drives direct bookings, reduces OTA dependency, and puts you in front of international travelers.
Boost Direct Bookings by 40%+
Save 15-30% in OTA commission fees on every reservation by driving guests to book directly through your website. Offer exclusive direct-booking perks like free airport transfers, room upgrades, or late checkout that OTAs can't match.
Build Stunning Virtual Tours
Immerse potential guests with 360-degree property showcases, drone footage of your grounds and surroundings, and interactive room walkthroughs. Let travelers in London or New York experience your lodge before they commit to booking.
Accept International Payments
Process multi-currency payments for domestic and international guests via mobile money, Visa, Mastercard, and PayPal. Secure upfront deposits reduce no-shows, while instant booking confirmations build traveler confidence.
Rank for Safari & Beach Keywords
Dominate search results for high-intent queries like “Kenya safari packages,” “Diani beach hotel,” and “Maasai Mara lodge.” SEO-optimized destination pages and blog content put your property in front of 2.4 million international visitors searching Google every year.
Integrate with Booking Channels
Sync availability and rates in real-time with Booking.com, Expedia, and TripAdvisor through channel manager integration. Manage all reservations from one dashboard, eliminate double-bookings, and maintain rate parity across every platform.
Showcase Guest Reviews & Ratings
Display TripAdvisor widgets, Google Reviews, and curated guest testimonials directly on your website. Social proof from real travelers is the single strongest conversion driver in hospitality — let your satisfied guests sell for you.
Digital Services for Hospitality Businesses
From building your hotel website to driving direct bookings and managing payments, we offer end-to-end solutions for Kenya's hospitality sector.
Hotel & Lodge Websites
Custom-built hospitality websites with booking engines, room galleries, virtual tours, and multilingual content. Starting from KES 50,000.
Learn MorePayment Integration
Accept booking deposits and payments via mobile money for domestic guests, plus card and PayPal for international travelers.
Learn MoreSEO & Digital Marketing
Rank for “hotel in Nairobi,” “safari lodge Kenya,” and other high-intent searches. Drive direct bookings from international and domestic travelers.
Learn MoreOngoing Support
Website maintenance, security updates, seasonal rate changes, and performance monitoring. 30 days free support with every project.
Learn MoreHospitality website projects start from KES 50,000. See full pricing and features →
How We Work With Hospitality Businesses
A proven 4-step process refined over 10+ years of building websites for Kenyan hotels, safari lodges, and tour operators.
Understand Your Property
We learn about your rooms, experiences, guest demographics, and what makes your property unique — whether you're a boutique hotel in Nairobi, a safari lodge in the Mara, or a beach resort in Diani.
Design for Guest Experience
Stunning visual layouts showcasing your rooms, amenities, and experiences — designed to convert website visitors into confirmed bookings with clear calls to action.
Build & Integrate
Custom development with online booking engine, multi-currency payment integration, room availability calendars, photo galleries, virtual tours, and multilingual content.
Launch & Grow
Go live with staff training, SEO setup, and 30 days free support. We help you rank for “hotel near me” searches and drive direct bookings from both local and international travelers.
Hospitality & Tourism Success Stories in Kenya
Real results from Kenyan hotels, lodges, and tour operators that invested in direct booking websites with Quest.
"We were paying Booking.com nearly 20% commission on every reservation. Quest built us a direct booking website with M-Pesa for local guests and Pesapal for international travelers. Within 4 months, 65% of our bookings came directly through our own site. The ROI has been incredible — we've saved millions in commission fees alone."
James Kariuki
General Manager, Savanna Heights Hotel
Karen, Nairobi
Ready to Boost Your
Direct Bookings?
Kenya's tourism sector welcomed 2.4 million visitors in 2024 — and 40% of them booked online. Stop paying 15-30% OTA commissions. Let's build a direct booking website that puts more revenue in your pocket and gives you full control of the guest experience.