Refund Policy

At Quest Website Developers Ltd, we are committed to delivering exceptional web design and development services. We offer a Money-Back Guarantee that permits customers to seek reimbursement under specific circumstances outlined in this policy.

This guarantee applies to all web design and development services offered through our website at questdesigners.com. We believe in being transparent about our refund terms to build trust with our clients.

Refund and cancellation terms depend on the stage of your project at the time of cancellation:

To initiate a refund request, please follow these steps:

1. 1Contact our support team via email at info@questdesigners.com or through our contact page.
2. 2Provide your project details including your name, project reference number, and the reason for your cancellation request.
3. 3Our team will review your request and assess the current stage of your project within 3-5 business days.
4. 4Refund processing — approved refunds will be processed within 7-14 business days via the original payment method (M-Pesa or bank transfer).

If your situation does not match the scenarios described above, we encourage you to contact our Support Team to discuss the nature of your request. We handle each case individually and strive to find a fair resolution for all parties.