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Frequently Asked Questions
About Web Design in Kenya
Get clear, honest answers to the most common questions Kenyan businesses ask about web design, development, pricing, and digital marketing.
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GENERAL
General Questions
Common questions about working with Quest Website Developers and our web design process.
Timelines depend on the complexity of your project. Basic websites (5–7 pages) typically take 2–3 weeks. Corporate websites with a CMS take 3–5 weeks. E-commerce websites with M-Pesa integration take 4–8 weeks. Custom web applications can take 8–16 weeks depending on scope. We follow an agile development process with weekly check-ins, so you see progress and can provide feedback at every milestone.
No, you don't need to have a domain or hosting set up before we start. Quest handles domain registration (from KES 999–1,500/year for .co.ke domains) and hosting setup as part of our service. We also offer package deals that include domain + hosting + SSL certificate + website design bundled together, making it easy and cost-effective to get your business online in one go.
Absolutely. Every website we build uses mobile-first responsive design, meaning it looks and performs perfectly on any device. With over 80% of Kenyan internet users browsing on mobile, this is essential. We test on popular devices in the Kenyan market including Samsung, Tecno, Infinix, and iPhone, and we optimise for fast loading on 3G and 4G networks to ensure a smooth experience for all your visitors.
A website is primarily informational — it displays your services, company details, and contact information for visitors to browse. A web application is interactive with user accounts, dashboards, data processing, and complex functionality like online banking portals, booking systems, inventory management, or customer portals. Most businesses start with a website and evolve into web applications as their needs grow. Quest builds both — talk to us about which is right for you.
Yes! We build every website with a content management system (CMS) that lets you update text, images, blog posts, and other content without any technical knowledge. We also provide hands-on training so your team feels confident managing the site. For more technical changes — like layout modifications, new features, or integrations — our support team is always available to help.
PRICING
Pricing & Packages
Transparent answers about our website design costs and what's included in every package.
Our website packages are designed to fit different budgets: Basic/Starter websites start from KES 30,000, Business websites from KES 60,000, E-commerce websites with M-Pesa from KES 100,000, and Enterprise/Custom projects are quoted based on scope. All packages include design, development, on-page SEO, SSL certificate, hosting, and 30 days of post-launch support. View our detailed pricing or request a free quote.
Every package includes: custom design (no templates), mobile-responsive layout, basic on-page SEO, SSL certificate, 1 year of web hosting, content management system (CMS), training session, and 30 days of free support. E-commerce packages additionally include M-Pesa integration, product management, order processing, and customer accounts. We never charge hidden fees — what you see is what you get.
Yes! Our Starter package starts from KES 30,000, which is perfect for small businesses and startups that need a professional online presence. We also offer flexible payment plans — you can pay 40% upfront and the rest in milestones. While we understand budget constraints, we always recommend investing in a quality website rather than settling for a cheap template you'll need to rebuild later. A well-built site pays for itself through the business it brings in.
After launch, the main recurring costs are: Domain renewal (KES 999–1,500/year depending on extension), web hosting (from KES 10,000/year after your included first year), and optionally a maintenance package (from KES 25,000/year). The maintenance package covers security updates, backups, content changes, and technical support. Domain and hosting are essential to keep your website live; maintenance is optional but highly recommended for security and peace of mind.
Yes, we offer flexible payment plans to make web design accessible. Our standard structure is 40% deposit to begin, followed by milestone-based payments as the project progresses, with the final payment on launch. For larger projects, we can arrange monthly installments spread over the development period. We're happy to discuss flexible arrangements that work for your business — just ask during your free consultation.
Custom websites are built from the ground up specifically for your business, which means: a unique design that reflects your brand (not shared with thousands of other sites), tailored user experience optimised for your audience, specific functionality built to your exact needs, better SEO performance with clean code, no licensing limitations or recurring template fees, no plugin vulnerabilities that plague WordPress templates, and long-term value since the site grows with your business. The upfront cost is higher, but the return on investment is significantly better.
TECHNICAL
Technical Questions
Understand the technology, security, and integrations behind your website.
We build custom-coded websites using Laravel, a professional PHP framework — not WordPress templates. This means your website has no plugin vulnerabilities, full control over every feature, faster performance, and better security than template-based sites. Laravel powers some of the world's largest applications and gives us the flexibility to build exactly what your business needs without the limitations of pre-made themes.
Yes, 100% ownership is yours. Upon project completion and final payment, we transfer all source code, design files, domain credentials, and hosting access to you. You are never locked into working with us — though most of our clients choose to stay because of the quality of our ongoing support. Your website, your content, your code — it all belongs to you.
Responsive design means your website automatically adjusts its layout to look great on any screen size — from smartphones to large desktop monitors. This matters because over 80% of Kenyans access the internet via mobile phones, and Google uses mobile-first indexing, meaning it primarily evaluates the mobile version of your site for search rankings. A non-responsive website loses visitors, reduces your credibility, and hurts your Google rankings. Every website we build is responsive by default.
Security is built into every layer of our development process. We use custom code (eliminating WordPress plugin vulnerabilities), implement SSL certificates for encrypted connections, deploy on secure hosting with firewalls and intrusion detection, perform daily automated backups, and set up 24/7 monitoring to detect and respond to threats. Our Laravel framework includes built-in protection against SQL injection, cross-site scripting (XSS), and other common attacks.
Yes, integrations are one of our strengths. We regularly integrate: M-Pesa via Daraja API (STK Push, C2B, B2C), WhatsApp Business for customer communication, Pesapal and Flutterwave for multi-payment options, CRM systems for lead management, email marketing platforms (Mailchimp, SendGrid), SMS gateways (Africa's Talking, Infobip), and Google Analytics / Tag Manager for tracking. If there's a third-party tool your business uses, chances are we can integrate it.
SEO & MARKETING
SEO & Digital Marketing
Learn how we help your website get found on Google and attract more customers.
Every website we build includes on-page SEO optimization as standard — proper heading structure, meta tags, image alt text, schema markup, fast loading speeds, and mobile-friendly design. However, ranking on Google's first page takes time, typically 3–6 months depending on your industry and competition. For businesses that want faster and stronger results, we offer ongoing SEO services including keyword research, content strategy, link building, and monthly reporting to continuously improve your rankings.
SEO (Search Engine Optimization) is about earning organic (free) traffic by optimising your website to rank naturally in search results. It's a long-term strategy that builds over time. Google Ads is paid advertising where you pay per click to appear at the top of search results — it delivers immediate visibility but stops when you stop paying. We recommend both for the best results: Google Ads for immediate leads while your SEO builds up long-term organic traffic. We manage both services for our clients.
Yes, we offer SEO-optimized copywriting services as part of our web design packages or as a standalone service. Our writers have deep expertise in the Kenyan market and understand how to write content that resonates with local audiences while ranking on Google. We create blog posts, service page content, product descriptions, landing page copy, and marketing materials — all written to convert visitors into customers.
Local SEO is essential for Kenyan businesses, and we implement a comprehensive strategy: Google Business Profile setup and optimization, location-specific pages targeting cities like Nairobi, Mombasa, and Kisumu, local keyword targeting (e.g., “web design in Nairobi”), structured data markup with your business address and coordinates, NAP consistency (Name, Address, Phone) across the web, and directory listings on relevant Kenyan business directories. This helps your business appear in Google's local pack and map results.
E-COMMERCE
E-Commerce Questions
Everything you need to know about building an online store for the Kenyan market.
Absolutely! M-Pesa integration is one of our core specialties. We implement Daraja API STK Push so customers pay directly from their phones with a simple prompt. We also integrate Pesapal, Flutterwave, and card payments for customers who prefer other options. Our e-commerce sites include product management, inventory tracking, order processing, customer accounts, and SMS notifications. E-commerce packages start from KES 100,000 and include everything you need to sell online in Kenya.
Every e-commerce site we build comes with an intuitive admin dashboard where you can add and edit products (with images, descriptions, prices, and variants), process orders, track deliveries, and view sales reports and analytics. The dashboard is designed to be simple and user-friendly — no technical skills required. We provide comprehensive training on how to use every feature, and our support team is always available if you need help.
A successful Kenyan e-commerce site needs: M-Pesa STK Push as the primary payment method, multiple payment options (cards, Pesapal, Flutterwave), mobile-first design (most shoppers are on phones), delivery zones with location-based shipping costs, product search and filters for easy browsing, customer accounts with order history, SMS and email notifications for order updates, inventory management to prevent overselling, and analytics to track what's working. WhatsApp ordering is also increasingly popular in Kenya — we can integrate that too.
MAINTENANCE
Maintenance & Support
What happens after your website launches — support, updates, and keeping things running smoothly.
Our maintenance packages include 24/7 uptime monitoring, daily automated backups, and emergency support with 2–4 hour response times. Because we build with custom code rather than WordPress, your site is inherently more secure and far less vulnerable to the common exploits that affect template-based sites. In the unlikely event of an issue, we can restore from backup quickly, diagnose the problem, and implement fixes — so your business is back online with minimal downtime.
Yes! Every project includes 30 days of free post-launch support to handle any tweaks, adjustments, or questions that come up after go-live. Beyond that, we offer monthly and annual maintenance plans that include security updates, content changes, performance monitoring, daily backups, and priority technical support. Our maintenance plans start from KES 25,000/year and give you peace of mind knowing your website is always in expert hands.
Still have questions?
Can't find the answer you're looking for? Our team is happy to help with any questions about your web design project.
Contact Our TeamStill Have Questions?
Can't find the answer you're looking for? Our team is ready to help. Get in touch for a free consultation about your web design project.
0722 476 434
info@questdesigners.com